General Information

The Conditions of Carriage are part of Fastway’s shipping contract and contain the general terms and conditions under which Fastway is engaged in the transportation of goods.


Prohibited Items

The Carrier has the sole discretion to declare certain items as Prohibited Items, which it does not carry under any circumstances. The list of Prohibited Items may be amended from time to time, customers must regularly review this list to ensure they do not attempt to send any such items through the network.

If a customer attempts to send any Prohibited Items, the Carrier has the right to refuse pick up or delivery of that item. The Carrier also has the sole discretion to either return the item(s) to the customer at the customer’s sole expense, which will include a freight handling fee plus the applicable freight charges, or require the customer to pick the freight up from the depot.

The customer will indemnify and keep indemnified the Carrier from and against all actions, suits, costs, damages, claims, proceedings or injunctions made or brought against the Carrier, including any fines or other penalties imposed upon the Carrier for any reason in relation to the transportation of any Prohibited Items.

Prohibited Items are as follows:

  • Crystal or mirrors of any kind and ceramics or fragile items i.e Frames of mirrors/pictures.
  • Original artwork.
  • Perishables are as follows:
    • Fresh Food
    • Live fish
    • Living creatures of any kind
    • Balloons.
    • Fresh Flowers/plants.
    • Maximum of 5-liter drums per shipment and per label.
  • Paint:
    • Maximum of 5-liter drums per shipment and per label.
    • Paint must be sufficiently packed with seals on lids, properly packed in outer containers.
    • No box strapping. If there is more than 1 tin in a box, the box must strong enough for shipping and handling.
    • The shipping customer may be held liable for third-party costs should damage arise.
  • ADR regulated products.
  • Second-hand car parts.
  • Vouchers, Gift Cards, Cheque, Bonds, Monies of any
  • Time-sensitive items – Tickets of any
  • Legal Documentation – Passports, Government Documents,
  • Antiques, Heirlooms – Items that hold sentimental value but have no proof of market
  • Human corpses, organs, or body parts, human or animal embryos, cremated or disinterred human remains. Hazardous waste, including, but is not limited to, used hypodermic needles and or syringes or medical waste, blood, and pathology items that present a biological hazard to any
  • Firearms, Weaponry, Ammunition and their parts, Fireworks & other items of an Incendiary or flammable nature, explosives of any
  • Narcotics, controlled substances, or illegal drugs of any kind
  • Pornography or obscene material of any
Conditions of Carriage PDF