International Deliveries Resource Centre

To begin using Fastway’s International service, you can either contact your local Sales Representative, who will listen to your needs, guide you through the process, and explain our “ship now, pay later” pricing and direct debit options.

Alternatively, fill out the callback form provided here.

It depends on the destination and the shipping method chosen. Please refer to our International Transit Times for more information.

Charges are calculated based on location, weight, and any applicable customs charges in the destination state.

For further information, please reach out to your local Sales Representative, or alternatively, fill out the callback form provided here.

Fastway’s International “Ship Now, Pay Later” pricing model operates differently from our traditional pre-pay model.

Here’s how it works:

• Charges are calculated based on location, weight, and any applicable customs charges in the destination state.
• Instead of paying upfront, the charges are on a post-pay, direct debit basis.
• You’ll receive a weekly invoice for the previous week’s shipments.

That’s it! With this “Ship Now, Pay Later” pricing model, you can enjoy more flexibility and control over your international shipments.

You can get real-time information on your parcel’s journey by using Fastway’s tracking feature on fastway.ie.

There are certain items that are prohibited or restricted from being shipped internationally, such as hazardous materials, weapons, certain types of food or plants, and counterfeit goods. It is your responsibility to ensure you are fully aware of all banned, prohibited, and restricted goods in the country. For further information on prohibited goods, please refer to our Conditions of Carriage.

Please note that Fastway is unable to ship any banned, prohibited, and non-approved restricted items on behalf of our customers.

If your parcel is lost or damaged during transit, please reach out to your local Sales Representative or alternatively, you can reach out to our dedicated customer care team using the phone number provided to you in your ‘Welcome’ email and all client communications from Fastway.

For international shipments, the limited liability cover is £50 in compensation.

The maximum weight for parcels when shipping internationally from Ireland is typically 30kg. The maximum length is 1.5 m (150 cm), and no dimension can exceed the combined girth of 2.5 m (250 cm), (length + width + height).

Please note that upon arrival in the destination country, all items will undergo a physical weighing process, and the recorded weight will serve as the true weight of the parcel, regardless of any weight information provided during the label creation process. Charges for the shipment will be based solely on this physical weight measurement, rather than on any weight estimates provided by the sender.

If your parcel exceeds the weight or size limits, you may need to split it into multiple packages.

Yes, there may be additional fees for shipping parcels that exceed the weight or size limits. You should check with your local Sales Representative for more information on any applicable fees.

Customs clearance is the process of getting clearance from the destination country’s customs authority to allow your parcel to enter the country. It is necessary to ensure that all items being shipped comply with the destination country’s regulations and to pay any applicable taxes or duties.

Customs charges typically apply to non-EU countries like Great Britain, the United States, Australia, and other ROW locations.

Fastway’s customs knowledge, resources, and expertise are all you need to simplify customs procedures and formalities.

Customs charges typically apply to non-EU countries like Great Britain, the United States, Australia, and other ROW locations.

These fees are usually based on several different factors, i.e., HS code, the value of the item being shipped, and country of origin. Fees vary from country to country.

Detailed below are prompts that you may be asked to input:

It is not mandatory, however, it is best practice to provide a commercial invoice with a detailed description of the items being shipped and their value in order to declare the value of your package for customs purposes.

The HS code is a standardized code used to classify goods for customs purposes. It is important for customs clearance because it helps to determine the applicable taxes and duties that need to be paid on the items being shipped.

Customs may hold your package if they need more information or documentation to process it. To avoid delays, make sure that all required documentation is provided and that the items being shipped comply with the regulations of the destination country.

If your package is seized by customs, you will be notified and asked to provide additional details.

Our partnership with Manifests Ireland means Fastway have become one of the largest Customs Brokers in Ireland, where we can manage our customers post-Brexit customs clearances, while keeping imports and exports seamlessly flowing with the U.K. Once we receive your completed manifest, Fastway will do the rest.

Fastway has AEO level C status, which means we’re recognised Internationally as an Authorised Economic Operator and therefore, have simplified customs procedures.

Established temporary storage facilities at our main sortation hub in Portlaoise and in our Dublin warehouse for the retention of any parcels prior to any applicable VAT and duties being paid to Irish Revenue or HMRC in the United Kingdom.

From 1st January 2021, if your business moves goods to, from, or through Great Britain, an EORI number is required. This number is used as an identification number in all customs procedures when exchanging information with Customs authorities.

If you have not applied for an IE EORI number, click here. This link will bring you directly to Revenue’s EORI registration page.
If exporting goods from Northern Ireland to the rest of the United Kingdom, you need a GB EORI number, followed by an XI EORI, which is specific to Northern Ireland exporters. Details on how to apply are available from https://www.gov.uk/eori

An EORI number is not required when moving goods between the Republic of Ireland and Northern Ireland, and vice versa, as both remain within the same customs union.

Incoterms (International Commercial Terms), published by the International Chamber of Commerce (https://iccwbo.org/resources-for-business/incoterms-rules/incoterms-2020/), clearly defines who is responsible for paying for and managing the shipment, insurance, documentation, customs clearance, and other logistical activities.

While there are 11 Incoterms, Fastway is operating a Delivery Duty Paid (DDP) model only. Your customers pay any applicable VAT and/or duty at checkout in advance of delivery. This means your customers won’t be asked to pay extra Brexit charges before we deliver.

A commodity code, also known as Harmonised Code or Tariff Code, is a sequence of unique numbers that classify goods for customs purposes. Each individual product will have a unique code and each unique code is used to determine any applicable Customs Duty to be paid on imported goods.

Fastway have enhanced our label shipping solutions to be compatible with the required customs declarations. When processing your shipment, you can choose the correct Commodity Code(s) that apply to the goods you are sending. Alternatively, visit Revenue Classification page for more details.

Post-Brexit, and for customs purposes, you will need to share more details if trading to, from, or through Great Britain.

Additional details include:

Country of Origin – this refers to where the goods have been produced or manufactured and is key for customs purposes.
Export Reason – indicate the reason for exporting the goods.
Goods Description – you must provide a clear description of all the goods, including what each item is used for and what it’s made from.
Goods Value – please indicate the value of the goods.