Service update:
Due to severe weather disruptions and ferry cancellations, there may be delays to your delivery. Please track your parcel for the latest status, if there is no tracking information available then please contact the sender or retailer.

What if I've missed a pick-up?

If you've missed the pick-up time, you can call your local Fastway Courier Franchisee to arrange collection for the next delivery cycle.

Can't you just quickly rush back and pick up my parcel?

Unfortunately generally we can't do this because our couriers operate on a timetable (like a bus or train). If we went back we'd be late for the next customer. Apologies for any inconvenience, but this is the way we reduce our costs to provide our great low prices to you.

 

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