Service update:
Due to severe weather disruptions and ferry cancellations, there may be delays to your delivery. Please track your parcel for the latest status, if there is no tracking information available then please contact the sender or retailer.

How do I arrange a redelivery?

If you have missed your parcel delivery, we will attempt to deliver it again the next day.

In some cases where a signature is not required when receiving the parcel, it will be left in a safe delivery location which will be advised on the calling card. Alternatively you can leave a note on the attempted delivery calling card and fill out the ‘Authority to leave’ section and advise clearly on where you want your parcel left. This must be in a safe delivery location such as in the porch, shed or with a neighbor.

Please note that parcels which require a POD as instructed b y the sender will not be left in a safe delivery location and must be signed for in person.

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