Service update:
Due to adverse weather conditions there have been ferry delays which will cause delays today and tomorrow. Our parcel delivery services have been effected, in particular our Next-day Delivery service. Please track your parcel for the latest status, if there is no tracking information available then please contact the sender or retailer.

In some cases if you're unable to sign for your parcel, we're able to leave the parcel in a secure place at your address without a signature.  Before we can do this, you’ll need to complete the Authority to leave form located on the back of the Calling card you received. Ensure you specify a safe and secure place for this to be left.

If your parcel requires a signature for delivery then this will not allowed to be left in a safe delivery location and must be signed for with a signature captured.

Who’s liable if the parcel gets lost, stolen or damaged?

When you complete an Authority to leave form, Fastway Couriers are not liable for any loss or damage to the parcel. On the Calling card you should specify a secure place for your parcel to be left.

When you order your items online, make sure you include clear instructions to leave it without a signature.

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